Refund Policy
WeArtSpecial Return & Refund Policy
Thank you for shopping at WeArtSpecial. We are committed to ensuring your satisfaction with our products and services.
Returns
You can return any brand new product for a full refund (minus shipping costs) or store credit within 60 days of delivery. To qualify for a return, the item must be unused and in the same condition that you received it.
To initiate a return, please contact us at support@WeArtSpecial.com with your order number. Be sure to check your email's trash and spam folders if you do not receive our responses.
Refunds
Upon receiving your return, we will inspect the item and notify you of the receipt. We will inform you about the status of your refund after inspecting the item. If approved, a refund will be processed to your original payment method.
The refund should appear on your card within 5-10 business days, subject to your card issuer's policies.
Modification of Your Order
If you need to modify your order or address, please contact us at support@WeArtSpecial.com within 12 hours of placing the order. This ensures we have sufficient time to make the changes before your order is dispatched.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company as it may take some time before your refund is officially posted.
- Next, contact your bank as there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@ WeArtSpecial.com.
Additional Questions or Concerns
For further assistance, contact us at support@WeArtSpecial.com.
If you do not see our response in your inbox within 24 hours of sending your email, please check your junk and trash folders as well.